Although we are a small business we have been in business for a long time and the personal touch is something we specialise in. So please have a look below and see if your queries can be answered, but call or hit the chat button below, our response might not be immediate, but it will be within an hour! (if you're international it might be different)

FAQ

 

UK Standard Tracked Delivery

Free on ALL orders over £100 or £4.95 otherwise. Your order should arrive within 3-5 days after ordering. Please note during promotional periods orders may take an additional 2 working days to arrive.

 

UK Express Delivery

Overnight delivery £7.95 UK mainland orders only. Delivery usually between 1-2 working days for orders placed before 2pm.

*Exclusions apply – 

We recommend downloading the Royal Mail app to get the best experience in managing your delivery.

 

 

Has my order been dispatched yet?

When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered.

When your order has been dispatched from our warehouse, we’ll send you a second email to confirm this. If you don’t receive an email within 4 working days, please get in touch with our crew at

 

Which couriers do we use?

We use Royal Mail for UK Standard Tracked Delivery and UK Express Delivery.

You will be given a two hour delivery window via text and/or email. You can track your order at any time using Royal Mail Track and Trace.

 

 

What happens if I miss my delivery?

Whilst you will be kept informed of your delivery window, we do know that sometimes you might just miss it! If this does happen, you will be informed by email and may also receive a calling card. You will be able to arrange a redelivery via email or by following instructions on your calling card.

We do recommend downloading the Royal Mail app, where you can manage your delivery, including adding a safe place, leaving with a neighbour or collecting from your local Post Office. 

 

UK Standard Tracked Delivery

Please allow 3-5 days for your parcel to arrive.*

 

UK Express Delivery

Please allow 1-2 working days for orders placed before 5pm.*

 

Click and Collect

Please allow 5-7 days for orders to arrive in-store.*

If you have not received an email to say your order is ready to collect by 4pm on the fifth day, please get in touch with our friendly Customer Experience team.

*Please allow additional time if you’re expecting a delivery over a bank holiday, or during a promotional period.

If you still need help, please email us at sales@foreveramano.com or call us on +44 1457 761 232 Phone lines are open 9am-4pm Monday to Friday. All opening times are in GMT.

 

 

CAN I RETURN AN ITEM IF I CHANGED MY MIND?

Yes. If you are not happy with your purchase for any reason, you can return it for a refund up to 21 days from receipt of goods. The returned product must be new, in perfect condition and complete with original swing tags and packaging.

 

 

HOW DO I UNSUBSCRIBE?

Each newsletter has an unsubscribe link. This is the fastest and most efficient way to unsubscribe. Alternatively, you can send a letter to Amano, 30024, Cheetham Mill, Park St. Stalybridge, Cheshire SK15 2BT Email: sales@foreveramano.com  Call: 01457 761 232

 

 

WHAT IF I FORGET MY PASSWORD?

On the Login page you will find a 'forgot your password'? link. Click this and enter your email address and we will send you a new password. You may later change the password.

 

 

YOUR DELIVERY ARRIVED DAMAGED?
Customer Service 01457 761 232  (Monday-Friday 9.30am-5.00pm)

sales@foreveramano.com 

www.foreveramano.com